As the world moves towards greener energy solutions, smart charging and energy management systems are becoming important hubs within homes and commercial spaces. There is often much fanfare around innovation, something we are committed to at Wallbox, but we recognise that alongside the leaps and bounds we make, every solution we deliver must be trusted and relied upon, built to foresee any eventuality. With that in mind, when it comes to creating such solutions, safety and compliance are everything!
Our range of products has been designed with great consideration to meet the ever-changing demands of different markets worldwide, making them compatible with regional regulations and mandates. It is at the heart of everything we do, put in place by a corporate culture of safety first. Here’s a little about how we make that happen on a day-to-day basis.
Meeting Market Demands
When it comes to our solutions, safety and compliance must be considered from the very beginning of the design process. At Wallbox, we build our products with an understanding of how our charging solutions must evolve from one region to another. Each charger is crafted to meet the most stringent requirements for any given market. This ensures compliance with regional regulations, such as EU directives for CE marking and local mandates.
We have dedicated resources to reaffirm that we are always up to date with the latest regulations and practices, including a compliance team of expert engineers who continuously monitor international standards and procedures. They also regularly participate in regulation groups to better understand regulatory frameworks.
Additionally, we have a validation team of ten engineers whose sole purpose is to guarantee product validation across all markets. So, you see, compliance is a full-time job.
Never Lost in Translation
The fine print matters, and when it comes to safety, there can be no room for confusion. Clear communication and consistency help assure our products’ safety and reliability. That is why we make sure that all our installation manuals are available in all major languages, and we constantly update them as new versions and the need to include new languages arise. This approach means that any customer and partners worldwide can easily access and understand the information they need to install and operate our smart charging solutions safely and efficiently.
By providing comprehensive installation manuals in multiple languages, we can eliminate any confusion or misunderstandings arising from language or terminology differences. This is especially important for our partners who may not speak the same language as our team, as it ensures that they are not left to interpret protocols on their own. Instead, they can follow the instructions provided in the installation manual, which has been carefully crafted and reviewed to meet our strict safety and compliance standards.
Regular Training and Customer Support
Consistent training is a cornerstone of our safety and compliance strategy at Wallbox. Providing comprehensive training to our installers is the best way to establish consistent safety and quality across all markets. To achieve this, we have developed training programs covering all product aspects, from installation to maintenance, repair, and troubleshooting. Our installers receive regular in-person and online coaching to certify that they are up to date with the latest regulations, practices, and installation protocols.
Our commitment to training extends beyond new partners and products. We know first-hand how the industry continually evolves, and regulations are frequently updated. As such, our training programs, presales teams and customer support and services engineering staff are always on hand for all Wallbox partners, keeping everyone in the loop with the most up-to-date information. Only with ongoing support like this can we rest easy knowing our partners are always equipped to deliver the best service possible.
24/7 Online Support
The information you need is always a click away; the same applies to Wallbox! Our dedicated support website and partner portal means that you can find the right solution without delay should any queries, questions, or roadblocks arise. This helps our customers navigate their way through the smart charging journey in the most efficient way possible. Additionally, we continuously update our support resources, creating a comprehensive and relevant archive of assistance.
We believe in creating more solutions, not more problems! That’s why we offer all-in-one solutions like the Wallbox Fuse Box, which includes all necessary protections (RCD, MCB & SPD) for easy installation. This not only provides our customers with greater peace of mind but guarantees that all bases are covered.
With great solutions comes great responsibility, which is why we take great care to ensure that all Wallbox offerings are designed and built to the highest standards and are continuously benchmarked against international standards and practices. That way, we can stay ahead of the curve! By working hand in hand with our partners and customers, we are able to create an ecosystem that is as safe, easy, and stress-free as possible – allowing the end user to enjoy an effortless plug & play experience that exceeds expectations.